Administrative Coordinator

Position Summary

 The Administrative Coordinator supports the pediatric dental office by delivering exceptional customer service and providing assistance to parents/patients in all administrative aspects of the dental appointment. 

Essential Functions

  • Answers phone calls and distributes them as necessary or assists party on the line to schedule appointments
  • Require familiarity with the administrative manual, scheduling software, and all functions relating to the administrative position
  • Greets patients in a pleasant manner verifying and/or updating demographics and insurance information
  • Checks out patients, schedules follow up appointments and completes needs of patient/parent and Doctor
  • Scheduling of new patients in a timely, accurate, accommodating, and friendly manner
  • Collect and post patient co-payments and/or appointment payment amounts as noted in computer system per financial/treatment coordinator
  • Generation of Real-Time estimates and coordination of financial agreements for families
  • Check Medical Assistance Eligibility
  • Must be able to complete daily deposit/deposit edge/excel spread sheet for accounts receivable
  • Basic knowledge of the scheduling software Dentrix Ascend
  • Ability and knowledge to receive, disperse, and send back interoffice boxes and envelopes
  • Stock office supplies as need
  • Other duties as assigned

Experience and Qualifications

  • High school diploma
  • Previous office experience
  • Proficient computer and data entry skills
  • Strong customer service skills and commitment to patient/parent satisfaction
  • Excellent oral and written communication skills
  • The ability to communicate with parents and co-workers in a responsible friendly manner
  • Ability to maintain patient confidentiality and be familiar with HIPAA laws and regulations

Working Conditions

Will be responsible for working in a dynamic environment with a fully equipped and well-lit office. May be required to stand for extended periods of time. Frequent/Occasional lifting of 10-50 pounds. A need to travel via automobile to the satellite office locations may be required regularly. Although overtime is discouraged, you may be required to work longer hours than the average 40-hour workweek to meet deadlines and the needs of the office.